Feel Gold Custom Order

Shipping from United States

Processing time

5-7 business days

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

• Accepts Etsy gift cards

Returns & Exchanges

I gladly accept cancellations

Frequently Asked Questions

► MATERIAL AND BASE METAL

All our products are handmade with love and care. All our materials are prepared using 100% real and solid materials. We are very sensitive about this and we trust the quality of our products. Base metal 925K Solid Sterling Silver. While preparing our products, we use 14K Real Solid Gold metal for 14K Gold and 14K Rose Gold colored products in the finishing stage. In this way, necklaces, bracelets, rings and earrings have a more natural color tone. They also do not tarnish like gold-plated or gold-filled products. They certainly do not cause skin problems in any way.

► TURN AROUND TIME

From the moment your order is created, we prepare your order within 3-4 business days and send it to your address with a special gift box. If you want to speed up the preparation time of your order, please add "shipping upgrade" to your cart.

► DELIVERY TIME AND SHIPPING STATUS

When we send your order to your address, we add the tracking number to the system. Thus, we enable you to check the delivery status of your order. We insure your order and shipment. In case of any problems with the delivery, we will resend a new necklace for you completely free of charge. If your order is a special occasion gift and it is late, just send us a message. We offer you a full refund guarantee for your order.

► RETURN-REPLACEMENT-REFUND GUARANTEE

We gladly accept returns and exchanges in our store. If there is a problem with your order when you receive it and it is caused by us, please feel free to send us a message. Take a photo of your order and send us a message. My team and I are dedicated to your satisfaction and we guarantee a free exchange or a full refund for all problems caused by us.

► PACKING-GIFT NOTE / READY TO GIFT

If you add a "Gift Note" when creating your order, we will send your note together with a special gift box. This special gift box is made of an extremely high quality material. You can keep your gift box for years and keep your special jewelry pieces inside this stylish box.

► PRE-ORDER INFORMATION AND MOCK-UP

Please feel free to send us a message if you need advice. We will enjoy giving you advice and serving you. My team and I are dedicated to your satisfaction and we want to make sure you have an excellent customer experience in our store. Before we ship your order to your address, we can share a mockup with you or send you a photo of your order.

I haven't received my order. What should I do?

Please do not worry. Although rare, such situations may occur. If you have any problems with the delivery, please send us a message. We will immediately find out the delivery status of your order and inform you in detail. If there is a problem, we will fix it quickly.

It broke shortly after I received my order. What should I do?

Take a photo of your broken order and send us a message. This will allow us to understand what the problem is and provide you with a more detailed service. We will offer a free replacement guarantee for 90 days from the date of delivery and will send you a completely new, sturdier product free of charge.

⭐ LOYALTY CUSTOMERS ⭐

The most valuable members of our family. Thank you from the bottom of our hearts for choosing our small business. Your presence and meaning means the world to us! ❤️

We promise to quickly rectify any problems you experience with your order and provide you with an excellent customer experience. 🥰